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• The $200 deposit required to secure your appointment is NON-REFUNDABLE. Please only book the appointment if you are certain you can attend.

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• If you are unable to attend your appointment, you must inform us at least 48 hours (2 days) prior to the procedure.

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• Failure to provide adequate notice will result in the forfeiture of your deposit.

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• Please note that you can only reschedule your appointment once. If you need to reschedule more than once, a new deposit will be required, and the current rescheduling fees will apply.

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• If you wish to cancel after placing the deposit, the deposited fee is non-refundable.

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• Gene Phillips Brow Art reserves the right, at our sole discretion, to provide deposit refunds. Such refunds will be considered on a case-by-case basis, only under special circumstances.

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•  If you are more than 15 minutes late, you will be considered a no-show, and your deposit will be forfeited.

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• Please be aware that we do not work on old tattoos unless they are significantly faded or light. We recommend scheduling a consultation session before making an appointment to ensure that the procedure can be performed. Initial deposits will not be refunded if the procedure cannot be performed.

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• There is a non-refundable $100 charge for the consultation session. This fee will NOT be applied to the cost of the procedure.

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•  Individual results may vary, as they are highly dependent on factors such as skin type, blood type, lifestyle, existing hair, bone structure, medications, and aftercare. We cannot guarantee specific results or color requests for tattoos, as everyone heals and accepts pigment differently. While we strive to provide the same quality service to every client, the longevity of the results depends on your skin and lifestyle.

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• Additional touch-ups may be necessary to achieve the desired results, as there are many variables involved in cosmetic tattooing, including the healing process, which we cannot control. While we generally achieve beautiful results and have satisfied clients, we cannot guarantee that this procedure will completely replace your makeup or that desired results can be achieved within two sessions. Additionally, we cannot guarantee the duration of the results on an individual basis.

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•  We kindly request that you read our FAQ section before booking. All services provided are non-refundable. The balance is due upon completion of the procedure, and payment can be made via Venmo, Zelle, Cash, or Credit card.

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• NO THIRD PARTY is allowed in the room during the procedure. They will be asked to leave.

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• Please be aware that we reserve the right to refuse service at our sole discretion without providing a reason.

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• By confirming your booking, you acknowledge and agree that to the fullest extent permitted by law, we will not be liable for any consequential loss or damage suffered by you or any other party as a direct or indirect result of us providing the services to you.